All You Need To Know
DELIVERY GUIDE - WITHIN AUCKLAND
The below is a guide only with charges typically ranging from 10% to 15% of the hire cost each way, determined by the following factors: delivery time, delivery location, ease of access, size of the order, labour handling required to prepare, pack, load, transport, unload and install to your event, and vehicles required.
Day rate | 9am-4pm: starting at $75 each way
Late rate | 4pm-6am: additional $120 charge
Early rate | 6am-9am: additional $60 charge
For others areas of the North Island or NZ: POA
Courier available for smaller items: POA
All prices shown on our website are for a 1-4 day hire period or weekly for trade. We do not charge more for weekend hire!
For extended periods of hire POA.
We have a minimum hire spend of $500.00 + delivery fees for locations in the Auckland region (Wellsford to Pukekohe). Outside of these areas have increased minimum spends and is subject to a case by case scenario.
We also offer a dry-hire service on some tabletop items if you wish to pick up an order, the minimum spend is $300.00.
DAMAGE WAIVER or BOND
A bond is required for all hire orders and will be refunded upon satisfactory inspection when goods return to our warehouse.
Orders with a value over $3000 may incur a 3% slight damage waiver fee.
SOURCING & CUSTOM DESIGN
If you can't see what you are looking for on our website, our team can source, or design and build bespoke items to order for your event. Please get in touch with one of the team to discuss your brief and allow a minimum of 3 weeks from order to completion. Sourcing may require 16 weeks, please get in touch to discuss.
A 50% non-refundable deposit is required at the time of reservation to secure your booking and all balances must be paid in full 1 month prior to delivery or your order leaving our warehouse.
All hireage requires a valid credit card authorization on file.
Cancellations of custom items are non-refundable.
Non-custom orders may be cancelled up to 10 business days prior to your order leaving our warehouse. Your initial 50% non refundable booking deposit will not be returned, however any balance payments will be refunded.
Cancellations taking place less than 2 business days prior to the shipping or delivery date will be charged a 30% restocking fee.
Regrettably we are unable to reserve items until your deposit payment has been received.
New enquiries with next day delivery requests, would need to be booked and paid for at the time of booking.
Any changes to the delivery address or time needs to be made 48 hours in advance or may be subject to additional charges.
All prices quoted on the Darby & Grey online catalogue are exclusive of GST.